https://myobatlas.com I find making everyday business processes clearer easier to approach when there is a familiar situation to start from. A simple record of responsibilities can prevent a task from being passed around without an owner. It is the kind of question I would keep in mind when thinking about Myobatlas and practical business organisation. That is the part I would keep thinking about after moving on to something else. Which part of a routine process would you make clearer first?